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Airport · London

Heathrow Airport

  • Lanyard scheme
  • Practice visit
  • Visual guide
Heathrow Terminal 5
Photo: Lewis Clarke, CC BY-SA 2.0

Checked on the venue's own website, 26 Oct 2026. Not yet confirmed by the venue.

Source: Heathrow Airport: assistance and hidden disabilities · Report a change

Heathrow hands out free Sunflower lanyards and sensory packs at its terminal assistance desks. Autistic and neurodivergent visitors can enter a ballot for a free practice tour of Terminal 5 with British Airways.

What they offer

  • Sunflower or assistance lanyardFree from the Assistance Desks in every terminal; staff in purple uniforms can point you to one.
  • Familiarisation visitFlight Ready Programme: free tour of about four hours in Terminal 5 run with British Airways roughly every quarter, places by ballot, ages 5+, under 18s with a parent or carer. Apply by email.
  • Visual guide or social storyExplorer Passport PDF for autistic and neurodivergent children: open it here

Not published yet: pre-booked assistance, quiet room or space, quieter route or fast track, sensory map. Worth asking when you book or before you go.

Before you go

Every person is different. Use these details to plan, and contact the venue if something matters to you: most are happy to answer questions before you visit.

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